Parts Management Specialist

4 days ago


Smyrna, Georgia, United States Actus Consulting Group Full time

Job Overview:

We are seeking a highly skilled Parts Management Specialist to join our team at Actus Consulting Group. In this role, you will be responsible for ensuring seamless order processing from initial placement to customer receipt.

About the Role:

This is an exciting opportunity for a motivated individual with strong communication skills to work in a fast-paced technical environment. As a Parts Management Specialist, you will handle customer inquiries, process orders, manage inventory, and collaborate with logistics teams to ensure prompt order fulfillment.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
  • Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
  • Check inventory levels and confirm product availability to customers.
  • Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
  • Manage customer accounts, maintaining up-to-date information on order history and preferences.
  • Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.

Requirements:

  • At least three to five years of proven customer support experience or experience as a client service representative.
  • Strong phone contact skills and active listening abilities.
  • Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.
  • Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.

Salary and Benefits:

The estimated salary for this position is $45k-$48k per annum, depending on experience. Additionally, you will have access to comprehensive benefits, including health insurance, paid time off, and opportunities for professional growth and development.



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