Order Management Specialist

4 days ago


Smyrna, Georgia, United States ONEPOWER Consulting Full time
Job Overview

The Parts Order Management Advisor plays a pivotal role in overseeing the order process from start to finish, ensuring customer satisfaction and timely fulfillment.

This position requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic, fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or in-person, providing information on service parts, order statuses, and shipping updates.
  • Process customer orders, custom quotes, and applications with accuracy and efficiency.
  • Monitor inventory levels and communicate product availability to customers.
  • Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
  • Maintain and update customer accounts, including order history and preferences.
  • Resolve order-related issues such as discrepancies, billing inquiries, and return/exchange requests.
  • Provide follow-up on customer interactions to ensure satisfaction and encourage repeat business.
  • Identify areas for improvement in order entry and fulfillment processes, offering feedback to enhance operational efficiency.
  • Stay updated on new product offerings and order management technologies through ongoing training.

Estimated salary: $45,000 - $48,000 per year, depending on experience.



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