Dining Experience Director

1 week ago


Spring, Texas, United States Chick-fil-A Full time
Job Summary

As a seasoned leader, you will oversee the day-to-day operations of our restaurant, leading a team of over 70 members and driving them to excel. Your primary focus will be on delivering an exceptional dining experience for our valued guests, while continuously seeking opportunities to improve our service standards.

Key Responsibilities
  • Service Delivery: Ensure seamless service during peak hours, maintaining high standards of quality and efficiency.
  • Team Development: Foster a culture of growth and development among your team members, providing coaching, guidance, and support to help them reach their full potential.
  • Accountability: Hold team members accountable for their actions, adhering to company policies and procedures, and addressing any performance issues promptly.
  • Customer Satisfaction: Monitor and adjust our service standards to meet the evolving needs and expectations of our customers.
  • Leadership: Lead a team of 10+ leaders, providing guidance, support, and resources to help them excel in their roles.
  • Financial Management: Oversee restaurant finances, ensuring timely supplier payments and maintaining a healthy Profit & Loss statement.
  • Sales Growth: Develop and execute plans to drive sales growth, identifying opportunities to increase revenue and improve market share.
Ideal Candidate Profile
  • Leadership Experience: 2+ years of management experience in our organization or 3+ years of General Manager experience in a similar restaurant environment.
  • Team Member Experience: 1+ year of team member experience at Chick-fil-A or 3+ years of team member experience at a restaurant with a similar service concept.
  • Leadership Skills: Proven ability to lead a team of 30+ members, with a strong track record of developing and motivating team members to achieve exceptional results.


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