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Fine Dining Support Staff

2 months ago

Spring, Texas, United States Thind Management Full time

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Restaurant Server Assistant at Thind Management. As a key member of our fine dining restaurant, you will play a vital role in ensuring exceptional service and a memorable experience for our guests.

Key Responsibilities

  • Guest Service
    • Provide warm and welcoming greetings to guests, creating a positive atmosphere from the moment they arrive.
    • Develop a comprehensive understanding of our menu, including ingredients, preparation methods, and flavor profiles.
    • Guide guests through the menu, offering detailed descriptions of dishes and answering any questions they may have.
    • Assist guests in making informed decisions by offering recommendations and suggesting wine pairings.
  • Order Management
    • Take accurate food and beverage orders from guests, ensuring clarity and attention to detail.
    • Enter orders into our POS system accurately and promptly.
    • Handle special requests or dietary restrictions with care and communicate them accurately to the kitchen staff.
  • Service Delivery
    • Collaborate effectively with the kitchen and bar staff to ensure timely preparation and delivery of orders.
    • Double-check orders for accuracy and presentation before serving them to guests.
    • Serve food and beverages to guests, adhering to established fine dining service techniques and etiquette.
    • Present dishes in an elegant and visually appealing manner, describing them to guests upon serving.
  • Customer Satisfaction
    • Provide attentive and personalized service, anticipating guests' needs and ensuring their satisfaction throughout their dining experience.
    • Monitor guests' satisfaction during the meal, checking on them regularly and refilling drinks as needed.
  • Restaurant Operations
    • Clear and reset tables promptly, maintaining cleanliness and organization in the dining area according to our standards.
    • Adhere to food safety and sanitation guidelines, ensuring the highest level of cleanliness and hygiene.

Qualification Standards & Company Requirements

  • Excellent communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Strong understanding of fine dining etiquette and service techniques.
  • Excellent knowledge of food, wine, and beverage pairings.
  • Ability to work independently and as a team in a fast-paced environment.
  • Experience and/or familiarity with POS systems and order management software.
  • Proven experience as a server in a fine dining or upscale establishment.
  • Must have a flexible work schedule.