Residential Program Coordinator

1 week ago

Warrenton, Oregon, United States Quadel Consulting Corporation. Full time
Position Overview

Are you skilled in managing processes, adhering to timelines, and making a positive impact in people's lives? If so, the role of Housing Services Advisor at Quadel Consulting Corporation could be an excellent match for your expertise.

ROLE SUMMARY: The Housing Services Advisor is responsible for executing various program functions, which encompass evaluating applications for eligibility, confirming participant status to guarantee ongoing eligibility, and preparing documentation while ensuring compliance with U.S. Department of Housing and Urban Development (HUD) standards. Familiarity with housing processes may involve tasks such as eligibility assessments, lease agreements, annual re-certifications, interim adjustments, portability, relocations, rent adjustments, rent reasonableness assessments, hearing preparations, and terminations.

KEY RESPONSIBILITIES:

  • Conducts assigned tasks and transactions effectively.
  • Completes designated work accurately and within established deadlines.
  • Responds to inquiries from participants, property owners, applicants, and the public with utmost professionalism.
  • Ensures all activities comply with nondiscrimination policies.
  • Maintains accurate productivity records.
  • Assesses eligibility for program participation.
  • Reviews applications, verifications, and supporting documents for accuracy and completeness; ensures proper distribution of required documentation.
  • Establishes and maintains individual applicant/participant records while safeguarding all personally identifiable information (PII).
  • Performs precise and timely data entry to keep computer files current.
  • Collaborates with Supervisors, Managers, Inspectors, and colleagues to coordinate activities.

QUALIFICATIONS:

  • Must obtain Housing Choice Voucher Specialist certification within one year of employment.
  • Minimum of two years of experience in a role requiring significant public interaction or customer service, with experience in accounting, mortgage processing, or direct customer engagement being advantageous.
  • Proficient computer skills are essential.

CORE COMPETENCIES:

  • Problem Solving: Effectively identifies and resolves issues; gathers and analyzes information; develops alternative solutions; collaborates well in group problem-solving scenarios.
  • Technical Skills: Recognizes personal strengths and weaknesses; actively seeks training and development opportunities; continuously enhances knowledge and skills.
  • Customer Service: Manages challenging customer interactions; responds promptly to customer needs; seeks feedback to enhance service quality.
  • Interpersonal Skills: Focuses on conflict resolution; maintains confidentiality; listens attentively to others.
  • Oral Communication: Communicates clearly and persuasively; engages effectively in discussions and presentations.
  • Written Communication: Produces clear and informative written content; edits for accuracy and clarity.
  • Teamwork: Balances individual and team responsibilities; fosters a positive team environment.
  • Diversity: Promotes an inclusive workplace; respects and values cultural differences.
  • Ethics: Acts with integrity and upholds organizational values.
  • Professionalism: Approaches others tactfully; maintains composure under pressure.
  • Quality: Strives for accuracy and thoroughness; seeks opportunities for improvement.
  • Dependability: Follows instructions and meets commitments consistently.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • Occasional standing and walking required.
  • Frequent sitting and utilization of hand dexterity.
  • Regularly required to communicate verbally and visually.
  • Occasional lifting of items up to 50 pounds may be necessary.

This description outlines the general content and requirements for this position and is not intended to be an exhaustive list of duties or responsibilities. Management reserves the right to assign or reassign duties as necessary.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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