Admission Coordinator

Our Company

Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We’re looking for an Admission Coordinator to join our team.

- LPN/LV certification preferred*

Admission Coordinator - Hospice - FT

Mon-Fri - 8a-5p - on site at the office.

Looking for candidates with experience working in a fast paced, medical office environment with good multi-tasking skills and great people skills.

Ideal candidates will have experience working in a Hospice/Home Care or Medical Office, preforming Insurance Verification and Insurance Authorization, experience with Referral to Admission process, and communicating with Marketing Team, Physician Offices, patients and families.

Home Care Home Base computer experience is a plus.

You will report directly to the Executive Director. You will be responsible for the timely admission of all patients to the program and serve as the lead coordinator of all patient admissions activity.

Overview:

- Responsible for contacting the patient and family within 1 hour of referral, and coordinating all admissions within the 3-hour admission Commitment
- Processes referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients
- Participates as a member of the marketing team by: actively seeking new referral sources; developing and maintaining positive relationships with referral sources; assist in developing strategies and plans for site and company growth
- Ensures maximum reimbursement through initial payer source, benefits, and eligibility verification, authorization processes, and accurate data entry into Company computer system. Completes required payer source verification forms
- Provides accurate insurance and admission information to admission staff in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patients and their families
- Provides Billing Coordinator, or designee, with insurance and billing documentation as needed for final confirmation prior to admission and/or submission of bill

About You

- High school diploma or equivalent with customer service experienced required
- Must have strong communication, organization, negotiation and public relation skills and be proficient with the PC including the MS suite of products.
- Hospice or medical office experience preferred
- LPN/LV certification or Bachelor’s degree in business, social work, psychology or nursing or equivalent business experience preferred

We Offer

- Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
- Opportunity to Participate In a Fleet Program
- Competitive Salaries
- Mileage Reimbursement
- Professional Growth and Development Opportunities

Legalese

- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet state specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace

Location

Heartland Hospice