Residential Services Coordinator

2 weeks ago

Warrenton, Oregon, United States Quadel Consulting Corporation. Full time
Job Overview

Are you skilled in managing processes, adhering to timelines, and enhancing the lives of individuals? If so, the role of Housing Specialist at Quadel Consulting Corporation may align with your expertise.

POSITION SUMMARY: The Housing Specialist is responsible for executing a variety of programmatic tasks, which include assessing applications for eligibility, confirming participant status to ensure ongoing qualification, preparing documentation, and verifying information in accordance with U.S. Department of Housing and Urban Development (HUD) standards. Familiarity with housing processes may involve responsibilities such as eligibility assessments, lease management, annual re-certifications, interim adjustments, portability, relocations, rent modifications, rent reasonableness evaluations, hearing preparations, and terminations.

KEY RESPONSIBILITIES:

  • Conducts assigned program activities and transactions efficiently.
  • Completes tasks accurately and within designated timeframes.
  • Responds to inquiries from participants, property owners, applicants, and the public with utmost professionalism.
  • Ensures all activities comply with nondiscrimination policies.
  • Maintains productivity records.
  • Evaluates eligibility for program participation.
  • Reviews applications, verifications, and supporting documents for accuracy and completeness; ensures proper distribution of required documentation.
  • Establishes and maintains individual applicant/participant files, safeguarding all personally identifiable information (PII) with the highest confidentiality.
  • Performs precise and timely data entry to keep computer records updated.
  • Collaborates with Supervisors, Managers, Inspectors, and colleagues to coordinate activities.

REQUIREMENTS:

  • Must obtain Housing Choice Voucher Specialist certification within one year of employment.
  • Minimum of two years of experience in a role requiring significant public interaction or customer service, with a background in accounting, mortgage processing, or direct customer engagement being advantageous.
  • Proficient computer skills are essential.

ESSENTIAL COMPETENCIES:

  • Problem Solving: Effectively identifies and resolves issues promptly; analyzes information skillfully; develops alternative solutions; collaborates well in group problem-solving scenarios.
  • Technical Skills: Recognizes personal strengths and weaknesses; actively seeks training and development opportunities; continuously enhances knowledge and skills.
  • Customer Service: Manages challenging customer interactions; responds swiftly to customer needs; seeks feedback to improve service quality.
  • Interpersonal Skills: Focuses on conflict resolution; maintains confidentiality; listens attentively to others.
  • Oral Communication: Communicates clearly and persuasively; engages effectively in discussions and meetings.
  • Written Communication: Produces clear and informative written content; edits for accuracy and clarity.
  • Teamwork: Balances individual and team responsibilities; supports a positive team environment.
  • Diversity: Demonstrates respect for cultural differences; promotes an inclusive workplace.
  • Ethics: Acts with integrity and upholds organizational values.
  • Professionalism: Approaches others tactfully; maintains composure under pressure.
  • Quality: Strives for accuracy and thoroughness in all tasks.
  • Attendance/Punctuality: Maintains consistent attendance and punctuality.
  • Dependability: Follows instructions and meets commitments consistently.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Occasional standing and walking required.
  • Frequent sitting is necessary.
  • Continual use of hand and finger dexterity.
  • Regular verbal communication and visual acuity for operating equipment and reading technical information.
  • Occasional lifting of items weighing up to 50 pounds may be required.

This description outlines the general responsibilities and requirements for this position. It is not intended to be an exhaustive list of all duties and responsibilities. Management reserves the right to assign or reassign duties as necessary.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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