IT Support Specialist

1 week ago


Vergennes, Vermont, United States Education & Training Resources LLC Full time
Job Overview

PRIMARY RESPONSIBILITIES:

· Offers technical support and training on computer systems and software applications to staff members.

· Diagnoses issues related to communication systems, computer hardware, and software, ensuring they are monitored and resolved effectively. Provides assistance with application-related challenges and addresses end-user technical inquiries.

· Aids in the setup and upkeep of new computers, networks, software applications, and communication systems.

· Creates job aids, checklists, and training materials for software-related tasks.

· Maintains an inventory and library of authorized software.

· Ensures that technology is accessible and equipped with the latest hardware and software.

· Collaborates with Data Center personnel and the Corporate IS Manager on systemic issues, modifications, or enhancements.

· Guarantees accountability for all computers and associated equipment.

· Supports and mentors students pursuing careers in information technology.

SKILLS AND QUALIFICATIONS:

· Demonstrated experience with a variety of hardware and software.

· Ability to adapt, integrate, and modify existing programs or vendor-supplied software for compatibility with current information systems.

· Proven skills in managing communication systems and networks.

· Exceptional customer service abilities.

· Capable of managing multiple projects independently with minimal oversight.

· Strong communication skills for conveying instructions and troubleshooting processes to internal clients.

EDUCATIONAL BACKGROUND:

· Bachelor’s degree in a relevant field. A combination of education and experience may be considered in lieu of the degree requirement on a year-for-year basis.

PROFESSIONAL EXPERIENCE:

· Minimum of two years of experience in a related field.

· Must hold a valid Driver's License with a satisfactory driving record.



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