IT Support Specialist
1 week ago
PRIMARY RESPONSIBILITIES:
· Offers technical support and training on computer systems and software applications to staff members.
· Diagnoses issues related to communication systems, computer hardware, and software, ensuring they are monitored and resolved effectively. Provides assistance with application-related challenges and addresses end-user technical inquiries.
· Aids in the setup and upkeep of new computers, networks, software applications, and communication systems.
· Creates job aids, checklists, and training materials for software-related tasks.
· Maintains an inventory and library of authorized software.
· Ensures that technology is accessible and equipped with the latest hardware and software.
· Collaborates with Data Center personnel and the Corporate IS Manager on systemic issues, modifications, or enhancements.
· Guarantees accountability for all computers and associated equipment.
· Supports and mentors students pursuing careers in information technology.
SKILLS AND QUALIFICATIONS:
· Demonstrated experience with a variety of hardware and software.
· Ability to adapt, integrate, and modify existing programs or vendor-supplied software for compatibility with current information systems.
· Proven skills in managing communication systems and networks.
· Exceptional customer service abilities.
· Capable of managing multiple projects independently with minimal oversight.
· Strong communication skills for conveying instructions and troubleshooting processes to internal clients.
EDUCATIONAL BACKGROUND:
· Bachelor’s degree in a relevant field. A combination of education and experience may be considered in lieu of the degree requirement on a year-for-year basis.
PROFESSIONAL EXPERIENCE:
· Minimum of two years of experience in a related field.
· Must hold a valid Driver's License with a satisfactory driving record.
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