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Service Operations Manager

4 weeks ago

Carmel, Indiana, United States Zoom Drain Full time
Service & Business Development Manager

At Zoom Drain, we're committed to fostering a culture of growth and development for our employees. We offer comprehensive training and opportunities for advancement, recognizing that career progression is a key driver of job satisfaction. As a Service & Business Development Manager, you'll play a critical role in our operations, driving efficiency and success. Your primary focus will be on selling Zoom Drain as the provider of choice for drain and sewer products and services. You'll identify and create new sales leads through networking and market research, and develop strategic plans to optimize productivity. You'll also be responsible for dispatching technicians, upholding standards of excellence, and developing budgetary and resource allocation plans. Additionally, you'll recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives.

Responsibilities
  • Sell Zoom Drain as the provider of choice for drain and sewer products and services
  • Find and create new sales leads through networking and market research
  • Dispatch technicians using Service Titan (CRM) to jobs throughout the day
  • Develop strategic plans for optimized productivity
  • Uphold standards of excellence
  • Develop, implement, and maintain budgetary and resource allocation plans
  • Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
  • Provide guidance and feedback to help others strengthen specific knowledge/skill areas
  • Oversee employees, establish a highly motivated work environment, and create innovative approaches for improvement
Qualifications
  • Minimum of 5 years experience as a service manager or business development manager
  • Strong decision-making capabilities
  • Above-average communication, collaboration, and delegation skills
  • Ability to motivate and lead people, and hold employees accountable
  • Proficient with various computer systems, experience with Service Titan preferred
  • Familiarity with computer applications, including G-Suite
  • Prior experience within a marketing and/or sales team preferred
  • Drive to connect with people
  • Confidence to make cold sales calls
  • Understanding of social media best practices
  • Excellent verbal & written communication
  • Excellent time management skills
  • Ability to adapt to changing situations
  • Efficiency with multi-tasking and reporting
Benefits
  • Base plus bonus
  • Medical Benefits
  • Paid Sick Days / Holidays
  • Company Mobile Phone & Tablet
  • Recognition & Rewards
  • Positive Team Atmosphere
  • Career Advancement
  • Paid Time Off / Holidays
  • Company Gatherings