Operations Coordinator

1 month ago


Carmel, Indiana, United States Behind the Design Full time
Job Overview

We're seeking a highly organized and detail-oriented Operations Coordinator to join our team at Behind the Design. As a key member of our operations team, you will be responsible for managing the flow of materials and information between clients, vendors, and our installation team.

Key Responsibilities
  • Project-manage the seamless flow of materials and information between clients, vendors, and our installation team.
  • Maintain efficient warehouse operations, including virtual logging and physical management of inventory.
  • Prepare materials and provide installers with product and installation details.
  • Communicate effectively with vendors and logistics partners regarding orders, deliveries, and timelines.
  • Support installation scheduling and troubleshoot any changes that arise.
  • Provide project support to the Operations Manager with the goal of eventually managing parts of the process independently.
  • Update multiple platforms, including Salesforce, Smartsheet, and vendor portals, throughout the project management process.
  • Ensure project timelines are met through effective coordination among internal teams, clients, and vendors.
  • Occasionally visit project sites to assist with installations or deliver products (mileage reimbursement provided).
  • Handle incoming repair requests and schedule follow-up service calls for customer service.
  • Problem-solve confidently and proficiently on the spot.
  • Assist the Operations Manager with any additional priorities or tasks as needed.
  • Provide showroom coverage as required.
  • Potential for quarterly out-of-state travel.
Requirements
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Ability to lift up to 50 lbs regularly.
  • Basic knowledge of warehouse operations and inventory management.
  • Familiarity with Salesforce, MS Office Suite, Smartsheet, or ERP systems is a plus.
  • Background in customer service and/or account management; operations experience is desirable.
  • Experience in distribution, purchasing, and/or vendor management is preferred.
  • A curious, confident, and driven mindset focused on solutions.
  • Willingness to collaborate with a dynamic team of lifelong learners.
  • Comfort in driving to and attending onsite appointments in luxury home settings.
  • Experience with luxury in-home products is a plus.
  • Openness to shifting priorities on a daily basis.
  • Bonus points for a background in design sales and operations.
What We Offer
  • Career Growth: A proven history of promoting from within, with a clear path for your advancement.
  • Competitive Salary: Starting between $50,000 - $62,000, commensurate with experience.
  • Retirement Planning: IRA with a 2% match to help secure your future.
  • Health Plan Stipend: A monthly health plan stipend of $400 to apply toward your chosen plan(s).
  • Generous Vacation: 2 weeks of vacation in your first year, 3 weeks in your second year, and 4 weeks in your 10th year and beyond
  • Work-Life Balance: Flexible start times between 8-9 AM, wrapping up between 4-5 PM, with Fridays ending around 3 PM.
  • Future Opportunities: Potential for growth into an Operations Management role over time.
About Us

Behind the Design is a bespoke design business offering tailored solutions ranging from indoor and outdoor shades to full-home window coverings. We value curiosity, problem-solving, and providing exceptional customer service. Join a dynamic team where your contributions matter.

We're a locally-owned business with a strong reputation built over the last 18 years. We're committed to providing a positive work environment and opportunities for growth and development.



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