Field Service Technician

3 days ago


Santa Clara, California, United States Intevac Full time
Job Opportunity

Intevac is seeking a skilled Field Service Engineer to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and support to external customers. Your expertise in electro-mechanical systems and semiconductor equipment will be essential in ensuring the smooth operation of our Thin Film process systems.

Key Responsibilities:

  • Provide on-site support for equipment installation, warranty service, and maintenance support for Thin Film process systems.
  • Coordinate customer coordination with product engineering, including assembly, test, and performance validation.
  • Troubleshoot and resolve technical issues related to equipment performance and quality.
  • Instruct and train customers on the operation and maintenance of Intevac production systems and best practices for optimizing equipment performance.
  • Serve as a liaison between Intevac and customers on technical matters related to warranty and production maintenance support.

Requirements:

  • Demonstrated capabilities to assure good customer relations through developed communication skills.
  • Demonstrated capabilities to provide technical leadership.
  • Demonstrated capability to deliver high levels of customer satisfaction.
  • Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment.
  • Strong customer communication skills.

Preferred Qualifications:

  • Well-developed technical communication skills.
  • Understanding of customer processes and needs.
  • Demonstrated ability to successfully manage problem accounts and deliver superior customer relations through highly developed communication skills.

What We Offer:

A competitive salary of $90-105K and the opportunity to work with a leading company in the semiconductor industry.

Apply Now:

Intevac is an equal opportunity employer and welcomes applications from qualified candidates.



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