Customer Experience Ambassador

6 days ago


Silver Spring, Maryland, United States Carter's Full time
Job Title: Customer Experience Ambassador

About the Job:
Carter's is an Equal Opportunity and Affirmative Action employer. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service to our growing families. You will work in a fast-paced retail environment, assisting customers with product styles, features, and benefits.

Responsibilities:
- Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
- Confidently and proactively resolve issues for customers and balance multiple tasks at once.
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.

Requirements:
- A positive and solutions-oriented mindset.
- Demonstrated customer service and engagement skills.
- Effective and professional verbal and written communication skills.

Physical Requirements:
- Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
- Stand or walk for extended periods of time; climb up and down a ladder.

Benefits:
- Schedules that fit your life, allowing you to balance work and personal activities.
- Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.

Estimated Salary: $15-$18 per hour based on location and experience.

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