Customer Service Associate with Data Entry Expertise

1 week ago


Silver Spring, Maryland, United States ROCS Grad Staffing Full time

About ROCS Grad Staffing:

We are a dynamic and growing union that provides our members with competitive benefits, powerful resources, and opportunities for advancement. Our team offers a casual and fun environment where professionals can thrive.

Key Responsibilities:

  • Data Entry Specialist: Accurately and timely document phone calls in Sharepoint.
  • Customer Service Representative: Respond to customer inquiries via email, addressing their needs efficiently.
  • Call Routing Specialist: Route calls to the right departments ensuring seamless communication.
  • File Management: Maintain comprehensive files of information, keeping them up-to-date and organized.
  • Research and Resolution: Investigate discrepancies in Federal Identification Numbers or Social Security Numbers to ensure accurate employer and participant system files.
  • Ad-hoc Tasks: Perform other duties as assigned by management.

Requirements and Qualifications:

  • At least one year of experience in customer service and data entry roles.
  • Possess excellent verbal and written communication skills, with a strong focus on listening.
  • Maintain a professional image at all times.
  • Demonstrate exceptional attention to detail.
  • Effectively manage complex issues while maintaining a flexible, positive, and cooperative attitude.

Compensation Package:

The estimated annual salary for this position is $50,000-$60,000, depending on location and qualifications. A comprehensive compensation package will be offered to successful candidates, including competitive pay, benefits, and opportunities for growth and development within the organization.



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