Customer Service Associate with Data Entry Expertise
1 week ago
About ROCS Grad Staffing:
We are a dynamic and growing union that provides our members with competitive benefits, powerful resources, and opportunities for advancement. Our team offers a casual and fun environment where professionals can thrive.
Key Responsibilities:
- Data Entry Specialist: Accurately and timely document phone calls in Sharepoint.
- Customer Service Representative: Respond to customer inquiries via email, addressing their needs efficiently.
- Call Routing Specialist: Route calls to the right departments ensuring seamless communication.
- File Management: Maintain comprehensive files of information, keeping them up-to-date and organized.
- Research and Resolution: Investigate discrepancies in Federal Identification Numbers or Social Security Numbers to ensure accurate employer and participant system files.
- Ad-hoc Tasks: Perform other duties as assigned by management.
Requirements and Qualifications:
- At least one year of experience in customer service and data entry roles.
- Possess excellent verbal and written communication skills, with a strong focus on listening.
- Maintain a professional image at all times.
- Demonstrate exceptional attention to detail.
- Effectively manage complex issues while maintaining a flexible, positive, and cooperative attitude.
Compensation Package:
The estimated annual salary for this position is $50,000-$60,000, depending on location and qualifications. A comprehensive compensation package will be offered to successful candidates, including competitive pay, benefits, and opportunities for growth and development within the organization.
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