Customer Service Representative

6 days ago


Silver Spring, Maryland, United States Whole Foods Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team. In this role, you will be responsible for leading processes supporting the checkout experience and grocery delivery & pickup at your assigned store.

Key Responsibilities:
  • Deliver outstanding customer service and hold team members accountable for delivering exceptional customer experiences.
  • Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor in-store and online customer flow and assign tasks accordingly.
  • Seek awareness of relevant competitors and industry trends.
  • Ensure effective and efficient response to customer questions, requests, and/or concerns.
  • Sustain a high-performing team by developing, coaching, mentoring, and motivating team members.
Requirements:
  • 12+ months retail experience.
  • Ability to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
Physical Requirements/Working Conditions:
  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
What We Offer:
  • A competitive salary range of $18.00 - $24.10 Hourly.
  • Whole Benefits program, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs.


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