Concert Experience Coordinator

2 days ago


Silver Spring, Maryland, United States Live Nation Entertainment, Inc. Full time
Job Summary:
Live Nation Entertainment, a world leader in live entertainment and eCommerce, is seeking an experienced Concert Experience Coordinator. As the largest producer of live music concerts in the US, we operate over 45 venues nationwide. We strive to deliver exceptional experiences for our guests by fostering a culture of service excellence, prioritizing safety, and promoting care and efficiency throughout our operations.

The Role: In this pivotal role, you will be responsible for ensuring a seamless experience for concertgoers, collaborating with various teams to maintain venue safety, cleanliness, and organization. Key responsibilities include:
  • Greeting guests and scanning tickets upon entry to verify authenticity.
  • Assisting guests with locating their seats, answering questions, and providing support during events.
  • Maintaining venue safety, cleanliness, and overall presentation.
  • Resolving guest complaints or issues in a timely and professional manner.

Requirements:
We seek candidates with excellent communication skills, a keen sense of judgment, and the ability to work effectively in fast-paced environments. Prior experience in guest service roles, particularly in the entertainment industry, is highly valued. The ideal candidate must be able to stand for extended periods, climb stairs, and lift up to 25 pounds, among other physical demands.

What We Offer: Join a dynamic team dedicated to delivering unforgettable experiences for our fans. Our commitment to diversity, equity, and inclusion creates a welcoming environment for all employees. If you are passionate about delivering exceptional customer service and thrive in a fast-paced, ever-changing environment, we encourage you to apply.

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