Full-Time Customer Service Team Lead

7 days ago


Silver Spring, Maryland, United States Burlington Stores Full time
About Us

Burlington Stores, Inc. is an equal opportunity employer committed to creating a workplace culture that reflects our core values: Drive Results, Trust & Respect Each Other, and Build Teams & Partnerships. We offer a competitive benefits package and opportunities for growth and development.

Job Overview

We are seeking a skilled Retail Front End Supervisor to join our team in Silver Spring. As a key member of the store leadership team, you will be responsible for supervising store operations, maximizing sales results, and promoting a safe and inclusive work environment.

Responsibilities
  1. Supervise store functions and associates, ensuring a high level of customer service
  2. Develop and implement strategies to maximize sales results and reduce losses
  3. Maintain a safe and secure work environment, adhering to company guidelines
  4. Cultivate a diverse and inclusive team culture, promoting teamwork and collaboration
  5. Make informed decisions, resolving issues and concerns promptly and effectively
  6. Reinforce company Asset Protection strategies to eliminate shortage
  7. Assist in recruiting, interviewing, and onboarding new associates
  8. Participate in weekly workload planning meetings
  9. Drive Community Relations participation through company programs and partnerships
  10. Coordinate meal and break periods and monitor schedule adherence
Requirements and Qualifications
  • Minimum 1 year of supervisory experience in retail or a related field
  • Excellent communication and interpersonal skills
  • Ability to work a full-time schedule, including nights, weekends, and holidays
  • Ability to lift and move store merchandise weighing 40 lbs. or more, and stand/walk for extended periods
Compensation and Benefits
  • Competitive salary range: $19.15 - $21.15 per hour
  • Flexible scheduling
  • Associate discount (15-30%)
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Employee Assistance Program
  • Life and Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) plan
About the Location

We are located in Silver Spring, MD, and offer a dynamic and fast-paced work environment. Our store is easily accessible by public transportation, and we provide flexible scheduling options to accommodate your needs.



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