Customer Service Expert for Union Organization
7 days ago
About Us
ROCS Grad Staffing is a dynamic and growing union that offers competitive benefits, powerful resources to advance careers, and a casual environment with opportunities for advancement.
The Role of the Customer Service Representative
We are seeking an experienced customer service representative to respond to inquiries from clients in a timely and accurate manner via phone and email. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask.
Responsibilities of the Customer Service Representative
- Answer incoming calls professionally and address client concerns
- Maintain accurate records of interactions in Sharepoint
- Receive and respond to emails in a prompt and efficient manner
- Route calls to relevant departments as necessary
- Manage complex issues while maintaining a positive demeanor
Requirements of the Customer Service Representative
- At least 1 year of experience in customer service or data entry
- Demonstrate exceptional listening and verbal communication skills
- Present a professional image at all times
- Strong attention to detail and organizational skills
- Able to manage multiple tasks simultaneously
Benefits and Salary
The salary for this role is estimated to be around $45,000 - $60,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits including health insurance, retirement plans, and paid time off.
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