Front Desk Manager

5 days ago

Washington, Washington, D.C., United States Varnish Lane Full time
Job Title: Front Desk Lead

Varnish Lane West End at 1201 24th N.W. Washington D.C.

Key Responsibilities:
  • Client Experience: Greet and welcome clients in a friendly, personable, and professional manner.
  • Answer phone calls to assist clients.
  • Organize and manage appointments in our booking system.
Shop Experience:
  • Maintain shop cleanliness, assign clients to stylists, and assist with inventory.
  • Uphold the operational rotation of the floor, check retail and back bar supplies, and inform Shift Lead and/or Manager when running low on inventory items.
  • Assist with stocking product tools and supplies, execute breaks, and proper clocking-in and out procedures.
  • Ensure that all company procedures and policies are upheld for client and team members.
Qualifications:
  • Worked in a front desk setting or similar position.
  • Excellent customer service skills and phone etiquette.
  • Time management and attention to detail.
Physical Demands:
  • Standing and walking for up to 8 hours.
  • Lifting up to 15 pounds.
Perks of Being a Part of the VL Team:
  • Full-time employee eligible for health insurance, dental, and 401k.
  • Positive work environment.
  • Career growth and professional development.
  • Snacks.

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