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Full-Time Resident Accounts Coordinator

2 months ago

Richmond, Virginia, United States Mission Lane Full time
Account Coordinator Opportunity at Mission Lane

We're seeking a self-motivated and confident communicator to join our Customer Advocacy department as an Account Coordinator on the Collections and Recoveries team.

About the Role

This is a full-time, work-from-home position with a 4-day work week and full benefits. As an Account Coordinator, you'll be the voice of Mission Lane, serving as the primary point of contact for customers who have fallen behind on their credit card payments.

Key Responsibilities
  • Drive forward our mission of enabling financial progress by negotiating payment or settlement plans with customers.
  • Approach customers with dignity and respect, providing a positive experience and helping them improve their financial health.
  • Work in a virtual call center environment, utilizing your communication skills to resolve customer issues and achieve desired outcomes.
Requirements
  • 1+ year(s) of customer service experience in any industry.
  • Tech-savvy and comfortable learning new software.
  • A private, quiet, distraction-free, interruption-free work area is required.
What We Offer
  • Hourly Pay: $18.
  • Monthly Wellness Stipend: $100 to use in any way that helps you thrive.
  • All IT equipment required for this role provided during your employment.
  • 6 paid company holidays + 16 hours paid floating holiday time.
  • Health, dental, and vision benefits, with a 100% company-paid employee option.
  • Flexible Spending Account for medical and childcare expenses.
Career Growth Opportunities

This position offers the potential for promotion to Account Manager within your first year of employment, based on achievement-based performance goals.