Operations Hotline Specialist
11 hours ago
We are seeking a highly skilled Operations Hotline Specialist to join our team at Charles Schwab. As a key member of our Customer Verification and Research Center, you will play a critical role in promoting client loyalty by providing exceptional support to our internal and external customers.
Key Responsibilities- Verify client identities and perform risk-based investigative searches
- Conduct fraud detection and ID theft prevention
- Work with 3rd party sources to gather information
- Analyze quantitative and qualitative data to identify potential issues
- Respond to client inquiries and provide innovative solutions
- Problem solve and conduct research to resolve client issues
- Communicate effectively with clients and colleagues
- 3+ years of experience in client service or operations
- Strong customer service skills and ability to handle escalated calls
- Strong interpersonal, verbal, and written communication skills
- Strong organization skills and ability to prioritize tasks
- Strong analytical and problem-solving skills
At Charles Schwab, we are committed to empowering our employees' personal and professional success. We offer a competitive benefits package, including 401(k) with company match, paid time off, and tuition reimbursement. We also offer opportunities for professional growth and development, as well as a collaborative and supportive work environment.
Why Join UsAt Charles Schwab, we are dedicated to making a positive impact in the finance industry. We believe in empowering our employees to make a difference and offer a range of benefits and opportunities to support their success. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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