Front Office Manager

3 weeks ago


Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Blue Sky Hospitality Solutions. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service standards are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Key Responsibilities
  • Lead and manage a team of front office staff to deliver exceptional guest service and ensure seamless hotel operations.
  • Develop and implement effective training programs to enhance staff knowledge and skills.
  • Monitor and analyze guest feedback and service scores to identify areas for improvement.
  • Manage labor costs and optimize staffing levels to ensure efficient hotel operations.
  • Ensure compliance with hotel policies and procedures, as well as brand standards.
  • Collaborate with other hotel departments to ensure seamless communication and guest satisfaction.
  • Develop and implement strategies to increase revenue and occupancy levels.
  • Manage and maintain accurate records and reports, including guest satisfaction surveys and labor reports.
Requirements
  • Minimum of 2 years of experience in a front office leadership role.
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Proficient in PMS systems and computer literacy.
  • Advanced knowledge of brand's reward program.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Ability to lead and motivate a team to achieve exceptional results.
Physical Demands

This role requires standing for extended periods, lifting, and moving objects up to 25 pounds. Regular attendance and punctuality are essential to the successful performance of this position.

Equal Opportunity Employer

Blue Sky Hospitality Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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