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Front Office Manager

1 month ago

Delray Beach, Florida, United States KOLTER HOSPITALITY GROUP Full time
Job Title: Front Office Manager

Kolter Hospitality is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Lead and motivate a team of front office staff to deliver exceptional guest service.
  • Ensure accurate and efficient handling of guest transactions, including payments and refunds.
  • Monitor and maintain the front office area, including the lobby, reception, and guest rooms.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Conduct regular performance reviews and provide coaching and training to front office staff.
Requirements:
  • 3+ years of experience in hotel operations, preferably in a front office or management role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • High school diploma or equivalent required; bachelor's degree in hospitality or a related field preferred.

Kolter Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.