Insurance Customer Service Representative

5 days ago


Loves Park, Illinois, United States Rej Sagun - Internal Account Full time
Job Overview

We are a customer-focused company dedicated to providing exceptional service. Our team of professionals prioritizes client satisfaction and aims to build long-lasting relationships with every interaction.

We are seeking a Licensed Insurance Customer Service representative to assist policyholders with their insurance inquiries, process claims, and ensure each client receives personalized attention and support.

This role involves helping clients with policy-related issues, communicating effectively to resolve issues promptly, and managing client information with accuracy.

We offer a range of benefits, including:

  • Annual Base Salary Based on Experience
  • Paid Time Off (PTO)
  • Dental Insurance
  • Tuition Reimbursement
  • Parental Leave
Key Responsibilities

Our ideal candidate will have:

  • Client Assistance: Help clients with policy inquiries, claims processing, and other insurance-related issues.
  • Effective Communication: Communicate clearly and professionally with clients to ensure their needs are met and issues are resolved promptly.
  • Policy Management: Update client information, process policy changes, and handle policy renewals with accuracy and attention to detail.
  • Client Follow-Up: Reach out to clients to ensure their satisfaction and address any additional questions or concerns.
  • Team Collaboration: Work closely with other team members to provide seamless customer service and support.
  • Continuous Improvement: Stay updated on insurance industry trends and regulations to provide accurate and up-to-date information to clients.
Requirements

To be successful in this role, you will need:

  • Licensing: Must possess an active insurance license.
  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Problem-solving: Strong analytical skills with the ability to find solutions to complex issues.
  • Detail-oriented: Keen attention to detail when managing client information and policies.
  • Team Player: Ability to work collaboratively in a team environment.


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