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Customer Service Representative

2 months ago

Park Ridge, Illinois, United States Sterling Engineering, Inc. Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering, Inc. as an Account Management Specialist. In this role, you will be responsible for providing exceptional customer service and support to our domestic and international distributors and customers.

Key Responsibilities:

  • Manage customer orders and documentation daily, ensuring prompt and courteous responses to customer inquiries.
  • Enter customer orders, changes, and generate standard and special invoices and weekly reports.
  • Coordinate effective shipping dates with all areas of the organization.
  • Process return authorizations and credits as needed.

Requirements:

  • Bachelor's degree in business or communication from a four-year college or university and 3 to 5 years of experience in customer service within a manufacturing environment.
  • Proficiency with Microsoft Excel and Microsoft Word.
  • Experience with navigating an ERP system, preferably JD Edwards.

What We Offer:

As a Customer Service Representative at Sterling Engineering, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our customers. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.