Customer Service Representative
7 days ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Interlake Mecalux. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Resolve customer inquiries and issues in a timely and professional manner
- Process customer orders and requests, ensuring accurate and efficient fulfillment
- Communicate effectively with customers, internal teams, and external partners to resolve issues and meet customer needs
- Provide product information and support to customers, ensuring they have the knowledge and resources needed to make informed purchasing decisions
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless customer experiences
- Manage and resolve customer complaints and issues, ensuring customer satisfaction and loyalty
- Stay up-to-date on product knowledge, industry trends, and company policies to provide expert-level support to customers
Requirements:
- Professional business acumen with excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong problem-solving and analytical skills, with a focus on customer-centric solutions
- Experience in customer service or a related field, with a proven track record of success
- Proficiency in MS Office and other relevant software applications
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development
- A competitive salary and benefits package, including medical, dental, and vision coverage
- A comprehensive training program, ensuring you have the skills and knowledge needed to succeed in your role
- A collaborative and customer-focused team, working together to deliver exceptional results
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