Help Desk Technician

5 days ago

Denver, Colorado, United States Eide Bailly Full time
Job Title: Help Desk Technician

We are seeking a skilled Help Desk Technician to join our team at Eide Bailly. As a Help Desk Technician, you will be responsible for providing technical assistance and support to end users in a call center environment.

Key Responsibilities:
  • Provide frontline technical assistance and support to end users via phone, chat, or email.
  • Install, modify, or repair computer hardware and software.
  • Troubleshoot computer systems and/or printer hardware issues.
  • Troubleshoot miscellaneous network and server issues.
  • Document end user queries, problems, and solutions.
  • Follow up with end users to ensure issues have been resolved.
Requirements:
  • Excellent client services and communication skills.
  • Proven problem-solving and troubleshooting abilities.
  • Understanding of a call center environment.
  • Basic knowledge of PC and printer hardware.
  • Motivation to work on multiple projects and meet deadlines.
  • Associate degree in Information Systems, Computer Science, or related field.
  • Previous experience with Microsoft products.
  • Authorization to work in the United States without visa sponsorship.
What We Offer:

At Eide Bailly, we offer a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first.

Our benefits include generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.

We are an affirmative action/equal opportunity employer and welcome applications from all qualified candidates.

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