Help Desk Support Specialist
1 day ago
We are seeking a highly skilled Help Desk Support Engineer to join our team at All Copy Products. As a Help Desk Support Engineer, you will be responsible for providing technical support to our clients, resolving issues efficiently, and working collaboratively with our internal engineering team.
Key Responsibilities:- Provide technical support to clients via phone, email, and ticketing system
- Resolve support requests professionally and efficiently
- Work with internal engineering team on escalated issues
- Utilize help desk ticketing system to track incidents and communicate with clients
- Create and maintain knowledge base documentation
- Install, test, and configure new computers, servers, software, printers, and network equipment
- Complete proactive and reactive maintenance of servers and workstations remotely
- Minimum of 2 years' experience in a technical support role
- Proficient in Microsoft Office, Exchange, and Office 365
- Knowledge of network hardware and connectivity troubleshooting/configuration
- Windows Server 2008 and 2012 support
- Basic computer security concepts
- Knowledge base management
- Competitive hourly rate of $25-$30
- Hybrid work environment after 90 days of training
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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