Help Desk Support Specialist

1 day ago


Denver, Colorado, United States All Copy Products Full time
Help Desk Support Engineer

We are seeking a highly skilled Help Desk Support Engineer to join our team at All Copy Products. As a Help Desk Support Engineer, you will be responsible for providing technical support to our clients, resolving issues efficiently, and working collaboratively with our internal engineering team.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and ticketing system
  • Resolve support requests professionally and efficiently
  • Work with internal engineering team on escalated issues
  • Utilize help desk ticketing system to track incidents and communicate with clients
  • Create and maintain knowledge base documentation
  • Install, test, and configure new computers, servers, software, printers, and network equipment
  • Complete proactive and reactive maintenance of servers and workstations remotely
Requirements:
  • Minimum of 2 years' experience in a technical support role
  • Proficient in Microsoft Office, Exchange, and Office 365
  • Knowledge of network hardware and connectivity troubleshooting/configuration
  • Windows Server 2008 and 2012 support
  • Basic computer security concepts
  • Knowledge base management
What We Offer:
  • Competitive hourly rate of $25-$30
  • Hybrid work environment after 90 days of training
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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