Help Desk Technician II

18 hours ago


Denver, Colorado, United States Colorado Housing and Finance Authority Full time
Job Summary

We are seeking a skilled Help Desk Technician II to join our team at Colorado Housing and Finance Authority. As a key member of our IT Operations department, you will provide technical assistance and support to our employees, ensuring they have secure and reliable desktop and mobile computing solutions.

Key Responsibilities
  • Provide Tier 1 and 2 computer operational support, troubleshooting desktop performance problems, and implementing resolutions.
  • Manage user accounts, configure and repair desktop operating systems and applications, and set up and maintain printers and peripherals.
  • Manage ticket queues, ensure timely responses and resolutions, and comply with established department Service Level Agreement (SLA) targets.
  • Assist in the maintenance of hardware and software inventory, use applicable systems and tools to document, track, and monitor user requests and issues.
  • Provide training and assistance to members of the user community and perform other duties as directed.
Requirements
  • Excellent customer service skills and thorough knowledge of Microsoft Windows desktop operating systems and Office applications.
  • Understanding of general security controls, business applications, and general IT infrastructure processes, familiarity with desktop hardware setup and configuration.
  • Solid understanding of Active Directory users and groups, proficiency in at least one specific competency relevant to the role.
  • Ability to communicate, both orally and in writing, in a positive, diplomatic, and friendly manner with others.
Working Environment

The incumbent in this position will perform the essential functions of the position primarily in an office environment. Must have sight and the ability to use the computer, with or without assisting devices.

Must be able to lift computers and boxes (up to 20 lbs.) and bend and crawl under desks for computer connects and disconnects.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance plans, generous Paid Time Off, and leave programs.

Please visit our benefits page for additional information.



  • Denver, Colorado, United States Colorado Housing and Finance Authority Full time

    Job SummaryWe are seeking a skilled Help Desk Technician II to join our team at Colorado Housing and Finance Authority. As a Help Desk Technician II, you will provide technical assistance and support to our employees, ensuring they have secure and reliable desktop and mobile computing solutions.Key ResponsibilitiesProvide technical support for desktop...


  • Denver, Colorado, United States NANA Regional Corp Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Help Desk Technician to join our team at NANA Regional Corp. The successful candidate will be responsible for providing technical support and assistance to our employees and customers, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...

  • Help Desk Technician

    4 weeks ago


    Denver, Colorado, United States Pivotal Solutions Full time

    Job Summary:Pivotal Solutions is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams.Key Responsibilities:Technical Support: Provide technical support and assistance to customers and internal teams...


  • Denver, Colorado, United States All Copy Products Full time

    Help Desk Support EngineerWe are seeking a highly skilled Help Desk Support Engineer to join our team at All Copy Products. As a Help Desk Support Engineer, you will be responsible for providing technical support to our clients, resolving issues efficiently, and working collaboratively with our internal engineering team.Key Responsibilities:Provide technical...


  • Denver, Colorado, United States Fanatics Full time

    Job DescriptionAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will be responsible for providing top-notch technical support to internal users and external partners. Your primary goal will be to resolve technical issues and provide technical advisory, ensuring our internal users receive exemplary support and services.Key...


  • Denver, Colorado, United States Focused HR Solutions Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Focused HR Solutions. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our clients, resolving software and hardware issues, and ensuring that our customers receive exceptional service.Key...


  • Denver, Colorado, United States Focused HR Solutions Full time

    Job SummaryFocused HR Solutions is seeking a skilled Help Desk Support Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for resolving software and hardware issues, providing exceptional customer service, and working collaboratively with our team to ensure seamless support.Key...


  • Denver, Colorado, United States Denver Health Full time

    Pharmacy Technician II Job SummaryDenver Health is seeking a highly skilled Pharmacy Technician II to join our team. As a Pharmacy Technician II, you will play a critical role in supporting the pharmacy department's operations, ensuring the efficient and accurate preparation and dispensing of medications.Key Responsibilities:Fills and delivers/dispenses...

  • Help Desk Support

    4 weeks ago


    Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our team. As a Service Desk Analyst, you will be the liaison between computer users and our IT staff, providing top-notch support and ensuring seamless technical operations.Key Responsibilities:Provide technical support to users via phone, email, and...


  • Denver, Colorado, United States Denver Health Full time

    Pharmacy Technician II Job SummaryThe Pharmacy Technician II plays a vital role in the pharmacy department, working under the supervision of a licensed pharmacist to perform technical tasks. This position requires strong attention to detail, excellent communication skills, and the ability to work independently within the pharmacy scope of practice.Key...


  • Denver, Colorado, United States Federal Express Corporation Full time

    Job SummaryFederal Express Corporation is seeking a skilled Maintenance Technician II to support the Industrial Maintenance team. The successful candidate will be responsible for performing preventative and predictive maintenance and repair of material handling systems, utilizing prescribed processes and procedures.Key ResponsibilitiesPerform routine...


  • Denver, Colorado, United States Cornerstone Building Brands, Inc. Full time

    Job Title: Industrial Maintenance Technician IICornerstone Building Brands, Inc. is seeking a skilled Industrial Maintenance Technician II to join our team. As a key member of our maintenance team, you will be responsible for performing routine machine maintenance work and other ongoing maintenance throughout our manufacturing facility.Key...


  • Denver, Colorado, United States Cornerstone Building Brands, Inc. Full time

    Job Title: Industrial Maintenance Technician IICornerstone Building Brands, Inc. is seeking a skilled Industrial Maintenance Technician II to join our team. As a key member of our maintenance team, you will be responsible for performing routine machine maintenance work and other ongoing maintenance throughout our manufacturing facility.Key...


  • Denver, Colorado, United States Denver Health Full time

    Pharmacy Technician II Job SummaryThe Pharmacy Technician II plays a vital role in the pharmacy department, working under the supervision of a licensed pharmacist to perform technical tasks. This position requires strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.Key Responsibilities:Fills...

  • HVAC Technician II

    2 weeks ago


    Denver, Colorado, United States Denver Public Schools Full time

    {"title": "HVAC Technician II", "content": "About this RoleDenver Public Schools is seeking a skilled HVAC Technician II to join our team. As a key member of our facilities team, you will be responsible for installing, repairing, and maintaining District HVAC systems.Key ResponsibilitiesInstall, repair, and maintain District HVAC systems, including water and...


  • Denver, Colorado, United States CyberCoders Full time

    Job Title: Maintenance Technician IIJob Location: Denver, COJob Salary: $30 - $37/hour (based on experience)Shift: 2nd ShiftJob SummaryWe are seeking a skilled Maintenance Technician II to join our team at CyberCoders. As a key member of our facilities team, you will be responsible for troubleshooting and repairing industrial equipment, ensuring the smooth...


  • Denver, Colorado, United States Canteen Full time

    Join Our Team at CanteenPosition: Maintenance Technician IILocation: Denver, COSchedule: Full-time, Monday - Friday, 7:00 am - 4:00 pmQualifications: Proficient mechanical skills, with a preference for experience in electrical systems and plumbing. Training opportunities are available.Benefits:Access to training resourcesUniform provisionCommuter...


  • Denver, Colorado, United States Canteen Full time

    Join Our Team at CanteenPosition Title: Maintenance Technician IILocation: Denver, COWork Schedule: Full-time, Monday - Friday, 7:00 am - 4:00 pmQualifications: Strong mechanical aptitude, with experience in electrical systems and plumbing preferred. Training opportunities are available.Employee Benefits:Access to training resourcesProvision of...


  • Denver, Colorado, United States PharmaCann LLC Full time

    Cultivation Technician IIPharmaCann LLC is seeking a highly motivated and detail-oriented Cultivation Technician II to join our team. As a key member of our production team, you will be responsible for ensuring the health and quality of our cannabis crops.Key Responsibilities:Perform various farming duties, including gardening and upkeep of plants in the...


  • Denver, Colorado, United States Insight Global Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Technician to join our team at Insight Global. As a key member of our IT team, you will be responsible for providing technical support and assistance to our employees and clients.Key ResponsibilitiesProvide technical support and assistance to employees and clients via phone, email, and...