Front Desk Supervisor
1 week ago
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Hilton Garden Inn El Paso Airport. As a key member of our hotel staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of Guest Services employees.
Key Responsibilities- Assist in the training and supervision of Guest Services employees, providing coaching and counseling to ensure career and personal development.
- Motivate staff within all hotel departments to establish a productive working environment.
- Conduct performance evaluations and provide feedback to employees.
- Oversee and participate in guest registration, confirming cancellations and modifications as needed.
- Assist in scheduling staff according to labor standards and forecasts occupancy, assigning daily work tasks and monitoring labor costs.
- Ensure agents use the appropriate walk-in sales strategy.
- Resolve guest complaints to the satisfaction of the guest, responding promptly to any guest request for service.
- Ensure adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures.
- Respond quickly to guest requests or complaints in a friendly manner and take appropriate action.
- Provide a professional image at all times through appearance and dress.
- Follow company policies and procedures and effectively communicate them to subordinates.
- Aggressively recruit and staff department using company hiring standards.
- Conduct training classes regarding safety, security, department procedures, and service guidelines.
- Maintain rewards recognition systems.
- Fulfill Manager on Duty shifts.
- Ensure hotel is in compliance with all federal, state, and local laws, including EEOC and Wage-Hour laws.
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Front Desk Supervisor
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