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Manager of Business Process Innovation

2 months ago

Charlotte, North Carolina, United States Brightspeed Full time
Job Overview

Company Overview:
At Brightspeed, we are dedicated to transforming the way individuals connect, work, and enjoy life by delivering fast and dependable internet services across numerous states in the Midwest and South.

Supported by Apollo Global Management, our mission is to expedite the transition from copper to fiber optic technologies, enhancing internet accessibility in rural areas that have historically lacked reliable broadband services, all while ensuring an exceptional customer experience.

Join our team to help realize this vision by designing and constructing a premier fiber network and providing an unparalleled customer journey.

Position Summary:

We are seeking a Business Process Transformation Manager to become a vital part of our expanding team. In this role, you will spearhead various growth and transformation projects within our Enterprise and Wholesale business unit.

As an Individual Contributor, you will collaborate with cross-functional teams and senior executives to develop business processes that support new product offerings, lead initiatives to enhance existing systems and workflows, and drive technical efficiencies as Brightspeed transitions to a new system architecture.

Key Responsibilities:
  • Engage with business leaders and stakeholders to identify challenges, assess current processes, and explore technology opportunities and constraints.
  • Serve as a pioneer in facilitating cross-functional exploration and decision-making.
  • Document and develop business and system requirements effectively.
  • Take initiative in addressing issues and gaps identified during your assessments, driving innovative solutions.
  • Lead significant strategic projects as designated by senior leadership, including product launches and system transformations.
  • Enhance technical and process efficiencies as Brightspeed migrates to its new system architecture.
  • Advocate for improvements that enhance both internal user and customer experiences.
  • Formulate and implement change management and communication strategies.
  • Oversee testing schedules, logistics, plans, issues, and resolutions.
  • Provide project management guidance to ensure clarity regarding timelines, risks, and team roles.
  • Act as a point of escalation for project teams and stakeholders to manage risks and develop mitigation strategies.
  • Proactively handle change control, communicate project scope impacts, and devise contingency plans.
  • Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time data.
Qualifications:

Essential Skills and Experience:

  • Over 10 years of experience in Enterprise and/or Wholesale Telecommunications.
  • At least 7 years of leadership or program management experience.
  • Proven track record in leading Sales enablement initiatives.
  • Bachelor's degree, PMP, or SCRM Master certification preferred.
  • Exceptional verbal and written communication skills for effective interaction with team members, stakeholders, and clients.
  • Strong leadership abilities to inspire teams, promote collaboration, and drive project success.
  • Effective time management skills to prioritize tasks and adhere to deadlines.
  • Proficient in managing relationships with diverse stakeholders to align projects with organizational objectives.
  • Strong analytical and problem-solving capabilities to address challenges and devise creative solutions.
Why Join Brightspeed?

We embrace modern working practices and have been recognized as a Top Workplace. Our headquarters is designed to foster a vibrant environment for our hybrid workforce. We prioritize hiring local talent to enrich our community.

We offer competitive compensation and a comprehensive benefits package that reflects our commitment to promoting overall wellness, including medical, dental, vision, and life insurance, as well as a 401K plan with company matching.

Diversity, equity, and inclusion are central to our values. We believe that bringing our authentic selves to work enhances our effectiveness and fosters a more inclusive and accessible internet for the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.