IT Manager, Business Process Automation Specialist
1 month ago
We are seeking an experienced IT Manager to lead our Business Process Automation team. As a key member of our organization, you will be responsible for identifying business process re-engineering and automation needs within our customer contact center teams and implementing automated systems to improve efficiency and customer satisfaction.
Key Responsibilities:
- Identify business process re-engineering and automation needs within customer contact center teams
- Implement automated systems to improve efficiency and customer satisfaction
- Manage a team of software engineers, testers, and architects to design and deliver business process automation solutions
- Work closely with various contact center teams and the product team to identify automation needs and develop solutions
- Track project status, report on risks and dependencies, and delivery timelines on a weekly basis
Requirements:
- Bachelor's degree in Computer Science or equivalent
- 10+ years of experience in software engineering with at least 5 years of leadership experience
- Experience designing and delivering business process automation solutions
- Strong project management disciplines, including production of detailed project plans and working and delivering to strict time constraints
- Capability to drive an independent workstream in the context of a broader team project
- Ability to operate in ambiguous and rapidly changing circumstances
Bonus Points:
- ServiceNow certifications
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.
We are an Equal Opportunity Employer/Veterans/Disabled and are committed to diversity, equity, and inclusion. We believe that bringing our authentic selves to work makes everyone better as a result.
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