Business Operations Manager
4 weeks ago
Bank of America is seeking a highly skilled Business Support Manager to join our team. This role will be responsible for coordinating and delivering business support functions, including senior leadership routines, financial control, budgeting, and consolidation, personnel processes, audit, compliance, premises, and coordination of certain projects, associate training, service quality, process improvements, business continuity, and/or communication.
Key Responsibilities- Supports COO and Senior Leadership team, acting as central point of contact for senior leadership routines and activities, leading efforts across the organization and directly supporting Senior Leadership priorities
- Ability to influence, develop, and document the end-to-end strategy and ensure tactical priorities are met, as a result of ongoing business needs
- Ability to interact with various levels across the organization to understand and deliver upon strategic work efforts and business presentations
- Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities
- Effective project/program management and ability to collaborate, manage, and expand relationships across the organization
- Lead ad-hoc requests as needed for meetings, business presentations, reporting, etc.
- Provides oversight on key deliverables and ensures they are completed on time and accurately
- Lead and coordinate project and/or process improvement activities
- Develop/produce operational metrics
- Interacts with various partners, finance, program management, HR, etc.
- Ability to handle multiple priorities in a fast-paced environment
- Highly organized with keen attention to detail, confident enough to raise questions and escalate when necessary
- 3-5 years of experience with finance, HR, and business management processes
- Strong Business Partnership Skills – Able to build broad-based business relationships across the organization using influencing skills while resolving conflict with minimal noise
- Strong analytical, financial management, and organizational skills with a focus on attention to detail
- Strong communication skills, both written and oral
- Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of understanding
- Strong business acumen, specifically in supporting a technology organization
- Proven ability to develop executive-ready communications and presentations that synthesize data and tell the story
- Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
- Strong organizational and workload management skills, operating with a sense of urgency, ability to prioritize own work and reprioritize when necessary
- Proactive planning and attention to detail
- Adaptable to change
- Positive and resourceful attitude
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