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Client Support Specialist

2 months ago

Chicago, Illinois, United States Catholic Charities Full time

Customer Support Specialist

Catholic Charities is looking for a dedicated Customer Support Specialist to provide assistance to callers with diverse inquiries. The successful candidate will handle a high volume of incoming calls and connect clients with suitable resources. If you possess strong communication skills and a caring attitude, we encourage you to consider this opportunity.

  • Provide each caller with respectful and empathetic service
  • Follow established departmental scripts and procedures for client interactions
  • Ensure accurate documentation of client information and departmental records
  • Work collaboratively with external organizations to facilitate client services

Qualifications:

  • Ability to lift and move objects as necessary
  • Background verification and certification may be necessary
  • Minimum requirement of an Associate Degree; Bachelor's Degree is preferred
  • Previous experience in a comparable position is advantageous
  • Must obtain Alliance Information Referral Systems (AIRS) Certification

Direct Supervisor: Program Manager

Educational and Experience Criteria:

  • Educational Background: At least an Associate Degree; Bachelor's Degree preferred
  • Experience: Minimum of 1-2 years; 3 years preferred
  • Certification: AIRS Certification is preferred