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Client Support Specialist

2 months ago

Chicago, Illinois, United States Jiffy Lube #1160 Full time
Job Overview

Company Name: Jiffy Lube #1160

Job Title: CLIENT SUPPORT SPECIALIST

Position Objective: The main responsibility of a Client Support Specialist is to deliver prompt and professional assistance to clients regarding any concerns related to their vehicle's glass.

Client Support Specialists play a crucial role in fostering a positive experience for customers. Key responsibilities include:

  • Comprehending the complete array of company offerings and services
  • Accurately evaluating client needs and providing updates throughout the service journey
  • Presenting tailored options based on client specifications
  • Delivering impartial guidance on manufacturer recommendations

Qualifications:

We are looking for individuals who can provide outstanding client service. The ideal candidate should:

  • Exhibit the ability to analyze and propose strategies to enhance sales performance
  • Enjoy engaging face-to-face with clients to address any concerns
  • Possess knowledge of vehicle safety standards, manuals, and maintenance practices
  • Communicate effectively with both clients and team members
  • Maintain a tidy and organized workspace
  • Have prior experience in retail, dining, or hospitality sectors as an advantage

Physical Requirements:

Candidates must be capable of standing for prolonged periods on hard surfaces and working in varying temperatures. Additional physical qualifications include:

  • Using tools and equipment
  • Lifting items weighing up to 50 pounds
  • Executing various physical movements such as bending, twisting, and lifting
  • Holding a valid driver's license