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Client Support Specialist

2 months ago

Chicago, Illinois, United States The Larko Group Full time

Client Support Specialist

Company: The Larko Group

Position Overview:
The Larko Group is seeking a dedicated Client Support Specialist who is committed to delivering exceptional service in every interaction. This role is essential in fostering a positive experience for our clients.

Key Responsibilities:

  • Provide thorough support to both internal and external clients through various communication channels including phone, email, and in-person interactions.
  • Manage a high volume of inquiries, ensuring timely responses to all customer requests and concerns.
  • Handle complex issues with professionalism, maintaining composure to effectively resolve challenges.
  • Utilize troubleshooting tools to identify and address product-related issues efficiently.
  • Document customer feedback and collaborate with internal teams to drive continuous improvement in our services.
  • Conduct follow-ups to ensure complete resolution of issues and client satisfaction.
  • Assist in refining customer service procedures to enhance team efficiency.
  • Maintain accurate records of client interactions to support service quality improvements.

Qualifications:

  • A bachelor's degree is required.
  • Proficiency in Microsoft Office Suite and strong typing skills (minimum 45+ WPM).
  • Excellent verbal and written communication skills with a professional demeanor.
  • Strong listening skills and the ability to work collaboratively in a team environment.
  • Demonstrated problem-solving abilities and attention to detail.
  • High energy, positive attitude, and the ability to maintain composure under pressure.
  • Trustworthiness and integrity are essential attributes for this role.

This position offers an opportunity to grow within a supportive environment while contributing to the success of The Larko Group.