Patient Services Coordinator

3 days ago


Murrells Inlet, South Carolina, United States Tidelands Health Full time
Job Summary

Tidelands Health is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in ensuring the smooth registration process for patients, handling first call resolution for assigned departments, and providing exceptional customer service.

Key Responsibilities
  • Registration and Scheduling: Register all patients needing services, handle all first call resolution for assigned departments, and schedule patient encounters for provider services.
  • Customer Service: Engage patients throughout the registration process to create a welcoming and positive patient experience, consistently displaying good customer service behaviors to all patients and visitors.
  • Insurance and Demographic Information: Obtain and accurately enter required information for registration into the electronic health system, reviewing demographic and insurance information for completeness and following through with correcting any deficiencies.
  • Documentation and Communication: Thoroughly and accurately document insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations, and contact patients by phone to remind them of upcoming appointments and relay instructions.
  • Administrative Support: Organize, expedite, and follow-up on any paperwork related to patient care, schedule various types of appointments for providers, and communicate any necessary instructions to the patient.
Requirements
  • Education: High School Diploma or equivalent, required.
  • Experience: At least 1 year of related customer-facing experience, preferably in healthcare.
  • Knowledge/Skills/Abilities: Ability to interact successfully with the public, perform effectively despite sudden deadlines and changing priorities, and demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors, and clinical staff.


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