Customer Support Manager IT

1 week ago

San Antonio, Texas, United States Insight Global Full time
Job Title: Customer Support Manager IT

The Customer Support Manager IT will serve as the primary point of contact and advocate for clients of a growing managed service provider.

Key Responsibilities:
  • Develop technology roadmaps to ensure clients' infrastructure meets their technology requirements and needs.
  • Prepare and conduct Quarterly Business Reviews with clients to provide information and status related to contract changes, service delivery, project schedule and impacts, infrastructure performance health, technology refreshes, and future technology planning.
  • Communicate with clients through strategic calls and meetings between QBRs to ensure their service needs and expectations are being addressed and met.
  • Initiate client equipment and service orders and work with the MS Technical team to ensure delivery milestones are met and communicated to the Customer.
  • Participate in weekly or on-demand project meetings with the MS technical team to review project schedules, risks, and issues impacting critical milestones and communicate timely updates to the customer.
  • Work with the MS Admin and Sales team to initiate client purchasing requests, ensure equipment is scoped and priced while maintaining required margins.
Requirements:
  • Associate's degree from two-year college or technical school; or related experience.
  • Familiarity with task and deliverable-based project management tools.
  • Basic understanding of IT.
  • Proficiency using the Microsoft Office Suite.
  • Experience communicating with team members and clients.
Preferred Qualifications:
  • Certification in project management (Agile, PMP).
  • Experience working with a managed service provider.

Insight Global is an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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