Customer Service Manager

6 days ago


San Antonio, Texas, United States Smart City Networks, Limited Partnership Full time
Job Title: Customer Sales and Service Manager

At Smart City Networks, Limited Partnership, we are seeking a highly skilled and experienced Customer Sales and Service Manager to join our team. As a key member of our organization, you will be responsible for managing all aspects of customer sales and service for assigned shows and events.

Key Responsibilities:
  • Manage all aspects of assigned shows and/or events to meet the needs of customers at field locations
  • Supervise Customer Sales and Service Representatives and Event Coordinators
  • Create work schedule for team
  • Oversee exhibitor lists
  • Responsible for leading, directing, and delegating work, motivating performance and team member relation issues, attendance, and providing career guidance to direct reports.
  • Manage all aspects of customer sales and service for assigned shows or events to meet the needs of customers
  • Deliver timely service, accurate billings and up-sells as appropriate to customers
  • Aware of all calendared events, ramifications of staffing and company resources to required show support levels and resolve issues early
  • Attend pre-show conferences to ascertain client needs and meet customer expectations
  • Attend facility management meetings regarding up-coming events
  • Attend off-site client events as needed
  • Responsible for the delivery and return of customer-leased equipment including tracking and inventory system updates
  • Supervise Customer Sales and Service Representatives at service desk and for correct input to proprietary system
  • Train and develop staff as necessary. Develop and write performance plan. Prepare monthly service desk schedule
  • Resolve/solve all day-to-day customer sales and service issues for assigned shows and events
  • Correct billing disputes and data entry for client up to the lesser of $500 or 10% of total exhibitor show costs without management approval.
  • Communicate with other department team members on customer sales and service issues.
  • Purchase and maintain office supply inventory
  • Additional duties as assigned
Qualifications:
  • Associate Degree, required, BA, preferred

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.



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