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Technical Support and Customer Care Specialist

2 months ago

San Antonio, Texas, United States Smarter Call Center Full time
Job Overview

The contractor will need to familiarize themselves with a comprehensive range of outdoor gear and be prepared for a significant learning experience. Your primary responsibility will be to handle all incoming inquiries, aiming to accurately assess customer requirements and deliver top-notch support and solutions, while ensuring high levels of customer satisfaction and personal performance.

Key Responsibilities:

  • Managing inbound and outbound customer service communications while employing creative problem-solving techniques.
  • Utilizing essential technical troubleshooting abilities to identify, analyze, and resolve customer challenges.
  • Rapidly evaluating customer needs and offering effective solutions.
  • Recording the specifics of calls and customer interactions for future reference.
  • Simultaneously navigating multiple systems, applications, and screens.

Qualifications:

  • At least 1 year of experience in a phone-based customer service role.
  • Proficient computer skills, including the ability to manage multiple tabs, windows, and systems.
  • Excellent customer service and written communication skills.
  • Able to empathize and maintain composure with challenging callers.

Requirements:

System and Hardware Specifications:

The agent is required to provide their own computer with the following specifications:

  • Processor: at least Core i5
  • Memory: a minimum of 8GB RAM
  • Operating System: Windows 10
  • USB headset with an extended microphone and noise-cancellation features
  • Internet speed of at least 30mbps for both download and upload
  • Wired internet connection is mandatory (no Wi-Fi)
  • A quiet working environment is essential