Client Growth Specialist

3 weeks ago


San Francisco, California, United States EvenUp Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at EvenUp Inc. The ideal candidate will be responsible for driving customer growth, developing strategic plans, and delivering exceptional customer experiences.

Key Responsibilities
  • Champion Customer Happiness: Be the primary advocate for our clients, ensuring their satisfaction, loyalty, and growth with our services.
  • Navigate Relationships: Foster meaningful connections with clients, from leadership to users, making the adoption of our technology seamless.
  • Communication Guru: Maintain open, clear, and synchronized communication with both external clients and internal teams.
  • Renewal Superstar: Own the entire contract renewal process, engaging clients while collaborating closely with our sales and finance teams for mutually beneficial outcomes.
  • Goal Achievement Partner: Work closely with clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp.
  • Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among customers and end-users.
  • Strategic Guide: Document use cases, craft success plans, and advocate for clients, influencing our product development and roadmap.
  • Expand Possibilities: Leverage expertise to broaden clients' utilization of the EvenUp platform and find creative solutions.
  • Trusted Ally: Build trust and be a strategic advisor to clients, delivering insights and value.
  • Stakeholder Networker: Foster and leverage relationships within client organizations to drive adoption and support new opportunities, building a strong support network.
  • Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters.
  • Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team.
Requirements
  • Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus.
  • Proven experience in customer success, account management, or a related role.
  • Stellar problem-solving skills, a knack for creative solutions, and a proactive approach.
  • Exceptional interpersonal and communication skills.
  • Motivated to deliver outstanding customer experiences.
  • Familiarity with SaaS or service-oriented business models.
  • Experience in Legal Tech or working with Legal Professionals is a plus.
  • Ability to travel within the United States up to 25% is required.
Benefits & Perks

We offer a comprehensive benefits package, including:

  • Choice of medical, dental, and vision insurance plans for you and your family.
  • Flexible paid time off and 10+ holidays per year.
  • A stipend to upgrade your home office for fully-remote roles.
  • 401k for US-based employees.
About EvenUp Inc.

EvenUp Inc. is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year.

Our mission is to help injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.

We operate across a variety of personal injury cases, including motor vehicle accidents and negligence claims.

Our AI-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time.

As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.



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