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Client Growth Specialist

2 months ago

San Carlos, California, United States Bynder Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Bynder. As a key member of our customer-facing team, you will be responsible for ensuring the success of our clients by driving adoption, retention, and growth of our digital asset management platform.

Key Responsibilities
  • Work closely with clients to understand their business needs and goals, and develop tailored strategies to achieve them.
  • Establish and maintain strong relationships with key client stakeholders, ensuring that they are leveraging our platform to its full potential.
  • Develop and execute account plans to drive growth, retention, and customer satisfaction.
  • Collaborate with internal teams to identify and address client needs, and provide solutions to drive business outcomes.
  • Present product roadmaps and feature updates to clients, ensuring they are informed and engaged.
  • Act as a liaison between clients and internal teams, representing client feedback in strategic and product direction.
Requirements
  • 5+ years of experience in a customer-facing role, preferably in customer success, account management, or business development.
  • Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy.
  • Strong analytical skills, with the ability to use data to drive business outcomes.
  • Excellent communication and presentation skills, with the ability to work effectively with internal teams.
  • Ability to develop strong client relationships, manage expectations, and critically problem-solve.
What We Offer
  • A competitive compensation package, including a base salary of $80,000 - $95,000 per year.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with a dollar-for-dollar match up to 6%.
  • A flexible vacation policy and commuter benefits.
  • A fully stocked kitchen and a fun, casual work environment.
About Bynder

Bynder is a leading digital asset management platform that enables teams to conquer the chaos of proliferating content, touchpoints, and relationships. Our platform empowers businesses to thrive by providing a powerful and intuitive solution that unifies and transforms the creation and sharing of assets. We are committed to creating a culture that values diversity, inclusion, and equity, and we strive to be an even better Bynder every day.