Client Service Coordinator

3 days ago

GondrecourtleChâteau, Grand Est, United States Arcxis Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Service Specialist to join our team at ARCXIS. As a Client Service Specialist, you will play a critical role in ensuring the smooth operation of our field operations, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities
  • Client Communication: Serve as the primary point of contact for clients, responding to inquiries, and resolving issues in a timely and professional manner.
  • Scheduling and Coordination: Analyze client construction schedules, prioritize daily assignments, and coordinate field visits to ensure efficient use of resources.
  • Data Management: Accurately track and record client information, field inspection results, and other relevant data to support business operations.
  • Problem-Solving: Proactively identify and resolve issues that may impact client satisfaction or business operations, escalating concerns to management as needed.
  • Team Collaboration: Work closely with internal stakeholders to ensure seamless communication and coordination, promoting a culture of teamwork and collaboration.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum of three years of general office experience, with a focus on scheduling, coordination, and customer service.
  • Skills: Excellent communication, organizational, and problem-solving skills, with the ability to work independently and as part of a team.
  • Software Proficiency: Proficient in Microsoft Office, with experience in construction management and contractor scheduling software a plus.
Benefits
  • Competitive Salary: $19.00 to $21.00 per hour, contingent on skill set, experience, and geographical location.
  • Benefits Package: Comprehensive benefits package, including 401(k), dental insurance, employee assistance program, health insurance, health savings account, life insurance, paid time off, referral program, and vision insurance.

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