Referral Coordinator
6 days ago
Penn Medicine Lancaster General Health is seeking a highly organized and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in planning, organizing, and directing all aspects of the referral office.
Key Responsibilities- Coordinate and monitor daily work flow processes and activities to ensure timely referral and insurance deadlines are met.
- Review and analyze managed care patient visits to ensure proper documentation of required services.
- Coordinate internal functions and recordkeeping related to managed care organizations to meet compliance.
- Collaborate with staff in LG Patient Financial Services to ensure physician credentialing is current and required documentation is on file.
- Organize in-service programs for staff regarding referral and insurance process changes and updates.
- Liaise between patients and insurance companies to explain requirements for referral and authorization compliance.
- Provide exceptional customer service and communicate effectively with internal and external customers.
- Collaborate with internal and external staff to resolve patient questions and complaints regarding referral and insurance issues.
- Maintain knowledge of registration and scheduling processes and be able to fill in as needed based on office workload or staffing demands.
- Assist the Billing Coordinator with assigned tasks as needed.
- Provide educational sessions to resident physicians and staff.
- Identify system dysfunction or discrepancies and report to Supervisor/Manager, making recommendations for improving current department and hospital-wide procedures.
- Assist with other projects or responsibilities as required by Supervisor/Manager.
- Address gaps in care to help patients reconcile any remaining health care screenings or surveillances.
- May outreach to patients who express a desire for a new LGHP PCP to schedule an appointment.
- High school diploma or certificate.
- One year of computer experience.
- One year of clerical or clinical experience in a medical practice setting.
- One year of experience in medical referral/insurance.
- One year of using medical terminology.
- Basic keyboarding ability and telephone/interpersonal etiquette is required.
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
- Paid Time Off and Paid Holidays.
- Shift, Weekend and On-Call Differentials.
- Health, Dental and Vision Coverage.
- Short-Term and Long-Term Disability.
- Retirement Savings Account with Company Matching.
- Child Care Subsidies.
- Onsite Gym and Fitness Classes.
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Referral Coordinator
2 days ago
Lancaster, Pennsylvania, United States Lancaster General Full timeAbout UsLancaster General Health is a leading healthcare provider dedicated to delivering exceptional patient care and promoting a culture of excellence. Our team is committed to making a positive impact in the lives of our patients and the community we serve.Job SummaryWe are seeking a highly organized and detail-oriented Referral Coordinator to join our...
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Referral Office Coordinator
3 days ago
Lancaster, Pennsylvania, United States Lancaster General Full timeAbout UsPenn Medicine Lancaster General Health is a leading healthcare provider dedicated to delivering exceptional patient care and promoting a culture of excellence. Our team is committed to making a positive impact in the lives of our patients and communities.Job SummaryWe are seeking a highly organized and detail-oriented Referral Office Coordinator to...
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Referral Coordinator
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Lancaster, Pennsylvania, United States Lancaster General Full timeJob SummaryWe are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Lancaster General. The successful candidate will be responsible for planning, organizing, and coordinating all aspects of the referral office.Key ResponsibilitiesCoordinate and monitor daily work flow processes and activities to ensure timely referral...
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