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Technical Support Specialist

4 weeks ago

Fresno, California, United States Best Buy Full time
Best Buy - Marketplace at Riv

As a Geek Squad Agent at Best Buy, you will be the first point of contact for clients and will be responsible for the check-in and check-out experience of client devices. You will ask the right questions, listen to client needs, take detailed notes, and partner with Advanced Repair Agents to fully resolve the issue. Your goal will be to ensure that no client is ever left unserved or underserved.

Key Responsibilities:
  • Provide exceptional customer service and support to clients
  • Partner with Advanced Repair Agents to resolve technical issues
  • Take detailed notes and maintain accurate records
  • Ensure a positive and efficient client experience

Best Buy is committed to providing a positive and inclusive work environment. We are an equal opportunity employer and welcome applications from diverse candidates.