Network Support Specialist

4 weeks ago


Fresno, California, United States Kotman Technology Full time
Job Overview

We are seeking a highly skilled and experienced Network Support Specialist to join our team at Kotman Technology. As a key member of our Service team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide exceptional technical support to clients via phone, email, and in-person visits
  • Troubleshoot and resolve complex technical issues with Windows 10, Microsoft 365, and other software applications
  • Install, configure, and maintain network devices, including routers, switches, and firewalls
  • Collaborate with the Service Team Lead to prioritize and manage technical support requests
  • Document technical issues and resolutions for future reference

Requirements:

  • 4+ years of experience in technical support, preferably in a network support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong knowledge of Windows 10, Microsoft 365, and other software applications
  • Experience with network devices, including routers, switches, and firewalls

Desirable Qualifications:

  • CompTIA A+ or equivalent certification
  • Experience with scripting and automation tools
  • Knowledge of VoIP and Intune


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