Technical Support Specialist

1 week ago


Fresno, California, United States Stardom Employment Consultants Full time

Job Summary:

The Technical Support Engineer will be responsible for providing high-quality technical support to our clients, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have strong problem-solving skills, technical expertise, and a passion for helping others.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat.
  • Diagnose and troubleshoot software and hardware issues.
  • Guide customers through step-by-step solutions.
  • Document and track customer issues and resolutions in the ticketing system.
  • Collaborate with the development team to resolve complex issues.
  • Conduct remote sessions to assist with installations, configurations, and upgrades.
  • Create and update technical documentation and knowledge base articles.
  • Stay up-to-date with the latest industry trends and technologies.
  • Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

  • Proven at least 2 years of experience as a Technical Support Engineer or similar role.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and networking.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred; relevant certifications (CompTIA A+ Network) are a plus.

Remote Work: No



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