Network Support Specialist

1 month ago


Fresno, California, United States Kotman Full time
Job Title: Network Support Specialist

We are seeking a highly skilled and motivated Network Support Specialist to join our team at Kotman. As a key member of our Service team, you will be responsible for providing exceptional technical support to our clients, ensuring their technology needs are met with efficiency and expertise.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person visits
  • Install, configure, and troubleshoot network devices and software
  • Collaborate with the Service Team Lead to resolve complex technical issues
  • Develop and maintain technical documentation to ensure knowledge sharing and best practices
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 4+ years of customer service experience with a focus on technical support
  • 4+ years of network experience with a strong understanding of Windows 10, Microsoft 365, and other related technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and proactively
  • Physical ability to squat, crawl, climb, and lift up to 50 lbs
  • Valid driver's license and reliable transportation

Preferred Qualifications:

  • Previous MSP/IT experience
  • Bachelor's degree in a related field
  • Multiple certifications in areas such as MCSA, CCNA, VCP, or ITIL

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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