Network Support Specialist
1 month ago
We are seeking a highly skilled and motivated Network Support Specialist to join our team at Kotman. As a key member of our Service team, you will be responsible for providing exceptional technical support to our clients, ensuring their technology needs are met with efficiency and expertise.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person visits
- Install, configure, and troubleshoot network devices and software
- Collaborate with the Service Team Lead to resolve complex technical issues
- Develop and maintain technical documentation to ensure knowledge sharing and best practices
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 4+ years of customer service experience with a focus on technical support
- 4+ years of network experience with a strong understanding of Windows 10, Microsoft 365, and other related technologies
- Excellent verbal and written communication skills
- Ability to work independently and proactively
- Physical ability to squat, crawl, climb, and lift up to 50 lbs
- Valid driver's license and reliable transportation
Preferred Qualifications:
- Previous MSP/IT experience
- Bachelor's degree in a related field
- Multiple certifications in areas such as MCSA, CCNA, VCP, or ITIL
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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