IT Support Specialist
4 weeks ago
Axia Group is seeking a skilled IT Support Specialist to provide technical assistance to staff, students, and student families in the Fresno area. The ideal candidate will have a strong understanding of computer hardware, software, and networking setups, as well as excellent communication and problem-solving skills.
The IT Support Specialist will be responsible for troubleshooting and resolving technical issues, managing technical projects, and providing direct technical support via email, chat, phone, and in-person. The successful candidate will have a strong ability to work independently and as part of a team, with a focus on delivering high-quality customer service.
Key Responsibilities- Provide technical support and assistance to staff, students, and student families
- Troubleshoot and resolve technical issues with computer hardware, software, and networking setups
- Manage technical projects to improve efficiencies and develop technical solutions
- Provide direct technical support via email, chat, phone, and in-person
- Collaborate with other team members to resolve technical issues and design technical solutions
- Proficiency in Windows 10, ChromeOS, and iOS
- Understanding of computer networking, including IP addresses, DHCP, DNS, Wi-Fi, and network equipment
- Experience troubleshooting network issues with Wi-Fi or network printers
- Familiarity with Google Workspace, Microsoft Office, and Adobe Acrobat
- Ability to lift up to 50 pounds
- Associates degree or tech certifications preferred
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IT Support Specialist
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IT Support Specialist
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Technical Support Specialist
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Administrative Support Specialist
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Peer Support Specialist
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Housing Specialist
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Administrative Support Specialist
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