IT Business Relationship Manager

4 days ago

New York, New York, United States City of New York Full time

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.

DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization.

ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services, Chief Information Officer, Business Relationship Management is recruiting for one (1) Computer Specialist (SW) Level IV, to function as IT Business Relationship Manager, who will:

  • Be responsible for overseeing the development of ongoing and complex surveys and research of

Synthesize and interpret relevant information obtained from unit staff research as well as various tools, including PROPEL, JIRA, Confluence, ITEMS, Policy Action, Executive Project Manager reports, Service Now, etc., in order to create, implement, and improve models of business value and relationship management that effectively identifies, measures, communicates, and executes program objectives.

Base on research on IT capability carried out by unit staff, as well as knowledge of program organization and objectives, identify opportunities to leverage IT in order to meet program objectives, advise the ITS CIO and DCIO to invest in these opportunities, and partner with program executives in order to realize program objectives.

Ensure efficiency of the work unit operations, by assigning tasks and directing organizational research and DHS business objectives and the delivery of ITS business value in meeting those programmatic objectives.

Oversee and ensure the quality of clear, timely, accurate, and relevant communication between program and ITS executives, both in structured executive meetings and via written communications such as policies, presentations, and notifications, ensuring mutual understanding of program objectives.

Responsible for executive program escalation of IT needs, issues, questions, and priorities, documenting and following up on such escalations, to ensure satisfactory resolution of the issues.

Direct the accomplishment of special projects and/or activities requested of staff in unit, by providing guidance and oversight.

Requirements:

  • A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project;
  • A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project;
  • A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.

However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor.

Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification.

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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