Workforce Management Specialist
2 weeks ago
We are seeking a highly skilled Workforce Management Specialist to join our team at Diverse Lynx LLC. As a Workforce Management Specialist, you will be responsible for designing and implementing effective workforce management strategies to optimize contact center performance.
Key Responsibilities:
- Develop and implement workforce management plans to meet business objectives
- Manage and analyze contact center data to identify trends and areas for improvement
- Collaborate with cross-functional teams to ensure seamless integration of workforce management strategies
- Design and implement reporting and analytics tools to measure workforce management performance
- Stay up-to-date with industry trends and best practices in workforce management
Requirements:
- 3+ years of experience in workforce management or a related field
- Proven track record of designing and implementing effective workforce management strategies
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications:
- Experience with cloud-based workforce management solutions
- Knowledge of relational databases and SQL
- Experience with Windows Server Administration and PowerShell Scripting
- BI Reporting experience
About Diverse Lynx LLC:
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.
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